Wicker Paradise

Phone us toll-free at 1-800-8 WICKER

Store Hours: March - July Monday-Saturday 10 am- 6 pm / Sunday 12 pm-5pm Eastern time

August- February Monday-Saturday 10 am - 6 pm Eastern time



For any questions you can call us toll free at 1-800-8-WICKER or email us at wickerparadise@aol.com

604 Main Street
New Rochelle NY 10801
wickerparadise@aol.com

Refund Policy and Freight Damages

Refund Policy-

Wicker Paradise takes pride in the quality of all the furniture we sell. If you are not satisfied with any item call us at 1-800-8-WICKER and we will rectify the problem to your satisfaction, if and only after we have tried to rectify the problem and it does not meet your expectations we will refund your money in full less shipping charges to your home (If freight is included in the price of an item, that freight charge will be deducted from your refund). However we will not refund your money if an item does not fit, or you overbought for your area. Please be sure to measure so as to avoid any problems. Furniture is delivered to your home, but not inside your home. There are no refunds for any reason on cushions they are made specially for you and cannot be returned. We will not allow any refunds/returns after you have an item for 10 days or more. It is your responsibility to either keep the boxes the furniture arrived in or to provide the boxes if you wish to return an item(s). Cancellations of furniture orders after the fabric has been cut are subject to a 30% re-stocking fee.

Damages-We use the utmost care in shipping your furniture, but occasionally items do get damaged. We will replace at no cost to you the damaged item. When receiving your shipment if a box is badly dented ask the delivery person to wait while you examine the contents of the box, if the item is damaged beyond minor touch up, refuse the item and we will replace it at no cost to you. When in doubt call us at 1-800-8-WICKER and we will advise you on what to do with any problems you might have. We have earned a top service rating with Yahoo and we are committed to your satisfaction. When you sign for the furniture be aware that you are signing received in good condition except as noted. We can not look for the trucker to make good for an item a day or two later. You must call within 24 hours of receipt of any delivery to report any damage, your failure to do so negates any claim you might have.

Fabrics Disclaimer: We have made an effort to provide fabric images that closely represent the fabric colors. However, due to all the possible variants (e.g. light source, monitor quality, etc.) we can not guarantee that the fabric images accurately represent the true fabric colors. Please take this into consideration if you are trying to color match materials.